Chatham House

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Conference Delegate Coordinator

Conference Delegate Coordinator

Programme/Department  
Conferences
Tenure 
2 Year Fixed Term Contract (with possibility for extension)
Salary 
£26,000 - £28,000 with performance related monthly bonus
Application Deadline 
01/10/2017

More information about this job

Overview

As the Conference Delegate Coordinator you will play a key role in promoting the annual programme of Chatham House conferences and developing relationships with both new and existing delegates.

This position makes a direct contribution to the conference unit's financial objectives and marketing plan, and will require working closely with all members of the team. In this role you will gain experience of working in a world leading think tank and develop core skills in areas such as relationship management, event promotion and coordination. You will also acquire knowledge of a range of different industry sectors and markets.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, or disability status.

Responsibilities

Delegate Sales

You will be responsible for securing paying attendees across the institute's conferences by following up on leads generated by marketing campaigns whilst working towards set delegate number and revenue targets. This will involve:

  • Managing relationships with existing contacts and external partners, as well as establishing relationships with prospective delegates to generate new business
  • Developing a good understanding of each topic and using your knowledge of international affairs to inform both existing and new customers of our offering

Market Research

You will help to establish the delegate profile of each conference and set the direction of planned marketing activity by sharing customer feedback with the wider conference team. This will involve working with conference developers and marketers on content messaging and providing an analysis of registered delegates at regular project team meetings.

Events Assistant

  • On conference days you will interact and network with delegates to maximise the benefits of attendance
  • Assist the high level speakers and provide on the day assistance in the conference hall

Other Responsibilities

  • Record delegate sales and revenue, ensuring documents are regularly updated
  • Provide additional support to colleagues within the department on an ad hoc basis, as and when necessary
  • Degree level education (or equivalent experience)
  • Previous experience within a professional office environment

Qualifications

Essential Skills

  • Ability to build rapport quickly with partners via the telephone and email
  • Excellent interpersonal and communication skills (written and verbal)
  • Personable, presentable and articulate
  • A creative approach
  • Good administration and organisational skills
  • A high level of accuracy and attention to detail
  • Good numerical skills
  • Computer proficient with Microsoft Office (particularly in Excel)
  • Ability to work as part of a team and with individuals at all levels displaying tact, sensitivity and diplomacy at all times
  • Discretion in handling confidential information

Desirable Experience

  • Experience of working in a think-tank, research institute, NGO or third sector
  • Experience of delegate sales